While there may be a positive side of dis-intermediation (lesser costs, a more straightforward access, increased availability of knowledge, etc.) there is also a dark side of it. The expert becomes a contested institution while the cult of the amateur becomes the norm.

The huge challenge is how to rebuild new mediators, more flexible, more participative, and not getting rid of them. Democracy is about commitment and engagement, and oftentimes this can only be achieved through representation. (…)

There is a common believe that a new technology appears in the void, in no social or economic context. But it does. And that is why the same (new) technology has different effects in different places, or “unexpected” or “undesired” changes instead of what we dreamt of.

There is a common believe that social media decentralizes and democratizes power. But the nature of power is not so: there are gatekeepers and mediators in the Internet. The Internet does not removes the relationships of power, but transforms them. E.g. in the top 40 political blogs in the US, there is also one woman, two hispanics, and no afroamericans. The top 40 political blogs in the US are made up by WASPs… as US politics.

Censorship, for instance, is not any more about governments censoring, but about crowds doing it willingly. Search engines are not really neutral, as they redirect traffic, etc.

We have to acknowledge that democracy is about design: social and power hierarchies have their mirror in the online world. Imperialism is not anymore about culture, but about protocols: we are living the imperialism of protocols.

There is a common believe that criticising (or demanding accountability) and building is the same thing, and it is not. Democracy is not only about winning elections, but about governing; or about reporting injustices, but about coming up with a better social design to avoid/correct them.